FAQ

1 GENERAL
1.1 Hello, who are you?
Pets Baker started in 2017 with the notion to make beautiful and healthy cakes for every celebration you had in mind. We are expanding our product range to merchandise, arts and pet treats.  

2 ONLINE
2.1 What is the mode of payment?
Currently we are accepting Visa, Mastercard, Google and Apple Pay. We accept PayLah or Paynow for Singapore transaction.

2.2 When will I be charged?
You will only be charged upon completion of check out.

2.3 Who is delivering my order to me?
We are working with several established logistic partners to have your order delivered to your doorstep.

2.4 How much is the delivery fee? 
Cake delivery is charged S$25, islandwide delivery. Cakes are consider fragile item, more care and attention are required for transportation.

2.5 When will I receive my product? 
2 weeks upon payment made.

2.6 Where do you ship to?
We ship both locally and internationally. Cakes and figurines are NOT available for international shipping.  For overseas orders, we work with our logistics partner to safely deliver your orders to you. Check out our shipping policy for more information.